Maya’s Cupcake Bouquets Ltd.

 

Terms & Conditions – Effective date: 8 April 2022

By purchasing a cake / cupcake / bouquet / other product from Maya’s Cupcake Bouquets online shop, it is assumed that you have read and accepted our Terms & Conditions in full.

 

Orders

Maya’s Cupcake Bouquets offers a variety of design cupcakes, assembled cupcake bouquets and similar type products.

At this time the website will operate as a “Catalogue” of our products.

All orders are “made to order” and available for collection only from Maya’s Cupcake Bouquets’s registered address in East Vancouver, BC.

Once an order is placed, adjustments and alterations may only be made at the discretion of Maya’s Cupcake Bouquets on an individual basis. We reserve the right to refuse any adjustments and alterations after an order is finalised.

Due to the nature of these products we cannot always guarantee 100% uniformity in colours from order to order. Separate batches may vary slightly. However, we always endeavour to keep consistency.

Customer design specifications are available via drop down selections within the online Catalogue/Shop. Final designs and variants thereof are at the final discretion of Maya’s Cupcake Bouquets to ensure the best possible result for each individual customer.

Different sized cakes/cupcakes/bouquets/other contain different variants of design and colours. Final design specifications are at Maya’s Cupcake Bouquets’s discretion.

Alterations to predesigned products or “Custom Orders” are time consuming and may result in a higher price which will be notified to the customer before an order is placed.

 

Gift Cards

A Gift Card is not cash refundable and can be redeemed at “Maya’s Cupcake Bouquets”, only for Goods and Services, as priced at the moment of ordering Cupcakes/Bouquets.

As our products are “made to order”, normal rules for ordering apply, e.g. date / product availability, etc. As our business is Maya-labour-intensive and we have limited daily capacity, during certain very busy periods, we aim to give priority to our regular customers. For this reason a Gift card cannot be redeemed for pick-ups on Mother’s Day and the 4 days leading to it (e.g. 4-8 May 2022), and also from 23rd Dec – 1st Jan.

A Gift Card does not have expiration date but any outstanding balance is valid only for 12 months from the first order.

 

Payments and Refunds

All prices are non-negotiable and priced according to your exact specifications of design and size of cake/cupcakes/bouquet/other product.All payments are taken in full for an order (and pick-up date) to be confirmed.

An Order agreed over Messenger chat, or Instagram chat, or Telephone, or email, or other mobile Apps, is considered confirmed only when payment is received in full via Interac e-Transfer, payable to:

Email: mayascupcakebouquets@gmail.com and

Telephone: 672.513.8241  (Vancouver, BC)

An invoice/receipt of your order will be sent only on request as the Interac e-transfer is already considered payment receipt.

Deposits may only be applicable for large orders, e.g. a Wedding. This will be discussed individually and finalised at a consultation between customer and Maya’s Cupcake Bouquets. Deposits are hereafter non-refundable.

Any non-collected orders due to sickness or extreme circumstances are refundable only at the discretion of Maya’s Cupcake Bouquets. We reserve the right to refuse a refund of any order placed should we deem it unreasonable or unsuitable to do so.

 

Order pick-up

Collection time is agreed between the customer and Maya’s Cupcake Bouquets during the process of order placing. We make every effort to avoid customer overlapping. It is the customer’s responsibility to adhere to the agreed date and time. Failure to do so may result in your order not being available. Any rescheduled collection times will be solely at Maya’s Cupcake Bouquets’s discretion and cannot be guaranteed under any circumstances.

 

Product related info & Allergies

Due to the perishable nature of these products we do not recommend keeping longer than three days. There are no refunds available on any perishable item.

Refrigeration can alter the flavour and texture of the product. Store in a cool, dry place, not under direct sunlight.

Please read carefully the “Ingredients” mentioned in the “Product Information” of the website. Please note that we use raw materials (e.g. wheat flour) manufactured in other facilities. We cannot guarantee cross-contamination for ingredients manufactured outside our facility, although we strive to prevent it at ours. Individuals with allergies or serious reactions should not consume our products.

If you are in any way unhappy with your order please inform us promptly so that we can rectify any issues in a timely fashion. Due to the nature of these products, Maya’s Cupcake Bouquets bear no responsibility once the product has been handed over to you. Refunds or replacements are at the discretion of Maya’s Cupcake Bouquets and cannot be issued without return of product.

 

Contact

If you have any questions, complaints, or claims regarding this website, please contact us at: mayascupcakebouquets@gmail.com

Thanks for stopping by Maya’s Cupcake Bouquets’s Terms & Conditions.